Introduction

This Privacy Policy describes how Game Of Shred Private Limited, registered at Singapore, 28C Stanley Street, also referred as "Thrilio," "company", “we”, "us," "our", collects, uses, and shares information about you when you visit and interact with our website (mobile and desktop).

Data collection

You provide

We collect Information about you such as your name, address, phone number, credit card details, e-mail address, and your Thrilio account password. This information that you provide to us is collected when using the Site. Usage Information such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you may also be automatically collected by visiting our site. If you are using a mobile device to access our site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

We receive from other sources

We may also receive information about you from other sources and is not limited to the things you tell us. These information we get from them may be combined with the information provided by you and may include sources such as business partners, including affiliate partners, and other independent third parties.

How We Use the Information We Collect

We may use information collected through the Site to:

  • Provide you with the requested services, such as creating a user account, processing and confirming your requests, and communicating with you about services requested (e.g., pre-reservation or post booking chat support (excluding credit card number), special request, cancellations, rewards
  • Send you email marketing communications about products and services that may be relevant to you
  • Conduct surveys or provide you with information about our services on our Site or on other websites you may visit
  • Maintain and improve the Site, tailor the user experience, and for internal training
  • Protect the security of you and the Site
  • Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands

In order to process your reservation and identify which channel your reservation has originated from, we may also receive certain information such as your name and reservation information, including the activities, hotels, transfers reserved, when you make a request on one of our business partners’ websites or apps. We may send you a reminder to continue with your booking request if you have not finalized a booking request online. We believe that this additional service is useful to you because it allows you to carry on with a request without having to search for the accommodation again or fill in all the reservation details from scratch. You may opt-out of receiving these reminders as detailed below in your account’s settings. Confirmation emails and text messages sent after your booking requests are not marketing messages and are part of your reservation process. Respectively, they contain information about booked activities, chosen accommodation, flights and transfers. You will continue to receive them, even if you have opted out of our marketing messages.

Communications on the Site

We offer you and our activity, accommodation, flights, transfers providers various means to communicate about existing reservations, directing the communications through the Site. You can contact us with questions about your reservations via the Site, and via other channels that we may make available.

Push Notifications

With your consent, information about your reservation, potential bookings, or as part of any Thrilio programs that you participate in, including coupons may be sent to you push notifications. In order to provide services requested by you, you may grant us access to your contact details or location information.

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Sharing Your Information

When you visit to our Site and use of our services, we may share your information as follows:

  • Providers - such as activity, accommodation, transfer, flights providers in order to finalize your reservation.
  • Third Party Service Providers - such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services.
  • Our Affiliated Group Companies - our affiliated (group) companies' employees who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

As required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information - we provide appropriate protections for such sharing. We will not disclose your information to third parties without your consent except as disclosed in this Privacy Policy or as required or permitted by applicable law. For further information including the name of the third party recipients we may share your information with, please contact the Thrilio Data Governance Officer at max.peters@thrilio.com

Cookies

Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:

  • To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details);
  • Perform website analytics, such as impression reporting, demographic reporting and interest reporting to improve our Site and services
  • To provide you advertising tailored to your interest (see below for details)

Interest Based Advertising

In order to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit, we may also allow certain third parties to place Cookies on our Site. This information is used to provide advertising tailored to your interests from us (via email, on our Site, and on other websites) and by third parties on other websites you may visit, also known as interest based advertising, and to analyze the effectiveness of such interest based advertising. Additionally, to serve custom Thrilio advertisements on other websites or mobile apps based on your prior visits to the Site, we may also share one-way hashed information with third party partners (e.g., Facebook) who may combine hashed information with other identifiers. Thrilio neither supports nor endorses the goals, causes, or statements of any websites or mobile apps that display our advertisements.

Cross-Device Tracking

In order to optimize our services and provide tailored Thrilio communications and advertisements to you, we may also combine information collected through Cookies and certain usage information from a particular browser or mobile device with another computer or device that may be linked to you (cross-device tracking). If you do not want Thrilio to combine such information for its optimization of communications to you please unsubscribe from the Thrilio communications i.e. the newsletter.

Your Choices

Please review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

Please also visit the following third parties' websites to exercise certain opt-out choices over Cookies:

By exercising such choice regarding interest based advertising, you may still receive advertisements, but the network from which you opted out will no longer deliver ads tailored to your interests. You should also know that logging out of your user account will not actually mean that you opt out of personalized advertisements. You may need to make such choices on each browser and device you may use to exercise choice regarding certain Cookies. Lastly, at this time the Site is not configured to honor browsers' "Do Not Track" signals.

Opting Out of Thrilio Marketing campaigns

Using the "Unsubscribe" link in each newsletter or communication, or through your Thrilio account (if you've created one) - you can opt out of receiving marketing communications from us at any time.

International Transfers

In connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. Appropriate protections are provided for cross-border transfers as required by law for international data transfers, including information transferred to third parties. We may rely on the EU Model Clauses and/or the need to process your information in order to provide the requested services (performance of a contract) to transfer your information with respect to such transfers from the European Economic Area ("EEA") to the United States and other non-EEA jurisdictions, As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us.

Information from Other Partners

On occasion, affiliated entities, business partners, or other third party providers may share information with us. One example is if you access or sign in to our Site through social media, such as Facebook Connect, we may collect information from you such as your username, and other information made available to us via such services. In general, your ability to provide such information is through the service provider themselves and you can change those settings in your account settings of the relevant service provider. In general, we may work with our partners to improve and personalize your use of our website in accordance with this policy.

Protecting Your Information

Your information will be protected against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access by maintaining reasonable physical, electronic, and organizational security measures. Secure Socket Layer technology is used to encrypt credit card information during transit. You also have the ability to save credit card details for faster future bookings and payments through your personal account. Your card details are encrypted and you can always log in to your personal account to delete, edit, or add certain credit card details. For security reasons, the number cannot be edited (but the card details can be deleted). When viewing card details, only the last 4 digits of the number will be visible. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

Data Retention

To fulfil the purposes outlined in this Privacy Policy and internal company policies, we will retain your information for the period necessary. When Thrilio no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

How You Can Access or Change Your Information

Please contact us via our Customer Support page - If you wish to update your information, or in certain circumstances exercise rights to access, correct, delete, restrict, or object to processing of your information, as well as the right to revoke consent for certain processing or to exercise the right to data portability. You can easily correct your name of your account, the booking holder name (subject to cancellation policy attached to the booking) and contact number at any time by signing in to your account on the website. To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe. To the extent permitted by applicable law, we reserve the right to charge a reasonable fee for such access. We may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.

Updates to Privacy Policy

On occasion, Thrilio’s information collection and use practices, the features of our Site, or advances in technology may be revised in this Privacy Policy to reflect changes in the law. Those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy if we make revisions that change the way we collect or use your information. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Thrilio will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.

Additional Considerations

Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, unless prohibited by an providers’ policies.

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Thrilio Data Governance Officer by email at max.peters@thrilio.com phone at +65 641 552 90 (Singapore, charges apply) or by sending a registered letter to the address at:
Game Of Shred Private Limited
c/o Data Governance Officer
28C Stanley Street
Singapore 068737